Monday, August 26, 2019

Customer Service Representative Policy Assignment

Customer Service Representative Policy - Assignment Example Customer care representatives should ensure they offer clients beyond their anticipations if they intend to retain them in the business and continue to enjoy greater returns in the business. Therefore, customer care representatives should establish close ties with clients in order to promote customer loyalty to the company. Managers should establish a policy of providing training to the customer care representatives in order to ensure excellent services and products to their clients. The customer service representatives in the hospitality industry should promote unity at work in order to ensure excellent delivery of services to their clients (Kahle & Riley 2004). This is because when employees work together as a team, they will be able to solve any issue that may be affecting their clients, and also instil confidence in the visitors hence promoting customer loyalty. The business policy should ensure that all needs of the clients are giving priority to anything else. The management should train their customer care staff to take into consideration all the issues raised by the clients no matter how petty they seem to be. This will not only make clients feel appreciated but will also make them get more than what they anticipated. Failure to provide clients with products and services that suit their specifications will cause them to seek the same elsewhere (Kitchen & Pelsmacker 2004). In addition, customer care representatives should ensure that clients perceive the o rganization to be what it claims to be. They should inquire from the clients about the nature of services and products they expect to get from the company and also ask them to suggest what they would like to be included in the products and services in order to satisfy their needs. The customer service policy should state the objectives of the customer service. The customer care should offer excellent services to their clients and respond to their requests promptly (Barry 2007). The policy should offer an opportunity for training the customer care representatives and define the approach for rewarding them based on the effort they put to serve the clients.  

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